Back-Office Outsourcing That Cuts Cost Without Cutting Corners.
Achieve the next level of business advantage by letting Aroha run your key back-office processes. Our offshore BPO teams follow a well-structured methodology that delivers high quality and short turnaround — so you can redirect your resources to the work that differentiates you.
Processes We Run for Clients
Offshore Data Entry
High-volume forms processing, keying from images, web data extraction, electronic publication, and file conversion — cost-effective and secure.
Data Reconciliation
Compare related data across sources; reconcile income statements, invoices, travel & expense receipts; monitor orders and accounts.
Data Cleansing
Detect and correct incomplete, incorrect, or duplicate records so data sets stay consistent across systems.
Email-Based Support
Well-researched, first-time-resolution responses tailored to each customer query, with a scalable escalation process and quality analysts.
Online Chat Support
Round-the-clock live chat — text, voice, or video — for real-time customer support at significant cost savings.
Content Moderation & Profile Approvals
Keep community portals and user-generated content clean and on-guideline, with capacity that ramps as traffic grows.
Video Tagging & Classification
Contextual tagging that makes large video libraries searchable and discoverable.
How We Keep Quality High and Turnaround Short
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Learn Your Process
Teams are trained on your business rules and build an extensive knowledge base before go-live.
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Design the Workflow
Scalable process design with clear escalation paths to supervisors and to you.
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Quality Assurance
Dedicated quality analysts check accuracy and completeness and run continuous improvement programs.
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Scale on Demand
Ramp operations up or down immediately as your volume changes.
Tell Us What You Need to Build or Fill.
A short call is all it takes to scope the engagement and propose a plan — usually within one business day.